Miku Pro

Thread: "Miku Camera - DO NOT BUY THIS SHIT"

It's worth noting what happened to them. It wasn't intentional or a planned scam. They made a fantastic product. Loved mine from the day we got it and for the first 18 months of my kids life it worked great. The Miku product was beautifully designed. Even the box it came in felt like something apple came up with. It even came with a cloth measuring tape and pencil so you could install it at the right height! These folks really tried. Then they fucked up so hard. They rolled out an update that bricked a huge number of devices. Now at this point they know they're screwed but they decided to try to make it right. They sent out new devices to all (?) of the impacted customers at their own cost but now they're deep in debt. They tried to find a buyer, someone who could pay off the debt and take ownership of the company. They didn't find one. Instead they went bankrupt. Now consider the danger here: the device needs active running servers in the cloud for it to function properly and the company doesn't even have the money to pay a developer to try to change that fact. So as part of the bankruptcy agreement they sold the ownership of that part of the product to the highest bidder- some shady company that says "okay you want those features, you gotta pay per month". Now they're universally reviled and it makes me so sad because they really did seem to care. Source: I read every email they sent to all customers throughout the process and watched the ship sink.

Thread: "MIKU CAMERA - looking into a class action lawsuit"

>Hi everyone, like you, I’m a very angry MIKU user. Lol. I'm not, but I'm bored, so what's the go?

Thread: "Miku just boned us, looking for baby monitor recommendations"

The whole reason you spent $400 was for the live breathing and enhanced safety health features. Any baby monitor has 'live montoring'...its a video camera. Thats its basic function. $20 cheap monitors can do that. You spent hundreds. Don't let them trick you. Don't settle. Demand better. Do not subscribe. Do not purchase any new monitors.

Thread: "I’m getting overwhelmed choosing a non wifi baby monitor! Please help! Lol"

We got a cheap one from Amazon called HelloBaby. It’s the best! We also bought the super expensive Miku monitor (uses wifi and it’s crap) the HelloBaby one is soo much better!

Thread: "Miku Camera - DO NOT BUY THIS SHIT"

I really liked mine before the company accidentally bricked it. The breathing monitor was so nice when he had RSV. But now, with all of the paid for features, it is no better than a cheap-o video monitor. Definitely echo your sentiments!

Thread: "What baby monitoring/ cam system do you all use? "

We use a Miku, but since they went bankrupt and got bought out and put features we already had behind a paywall I cannot recommend them for anything else but the trash

Thread: "Miku just boned us, looking for baby monitor recommendations"

"For customers who did not previously subscribe to Care+, many of the features you have been receiving for free will now require a monthly subscription fee." This really grinds my gears.

Thread: "Baby monitors seem like a scam with how atrociously poor quality they are"

I have a miku and it's great. Breathing monitor and everything

Thread: "Any Miku baby monitor owners here?"

Miku user here. I’m not happy. I understand they f’d themselves having to replace bricked units because of faulty software, but as far as I’m concerned, I’ve already paid for what they’re offering to provide via subscription. It’s not the cost but the principle of it.

Thread: "Any Miku baby monitor owners here?"

As soon as someone jailbreaks this thing and publishes the code base on GitHub I’ll jump all over it

Thread: "Any Miku baby monitor owners here?"

Here is a draft objection letter you could submit: John Doe 123 Main St Anytown, NJ 99999 johndoe@email.com August 28, 2023 VIA EMAIL ONLY Morris S. Bauer, Esq. MSBauer@duanemorris.com Drew S. McGehrin, Esq. DSMcGehrin@duanemorris.com Re: In re Miku, Inc., Case No. 23-17005 (Bankr. D.N.J.) Objection to Implementation of Subscription Service Dear Mr. Bauer and Mr. McGehrin: I am a customer of Miku, Inc. ("Miku") and hereby object to Miku's proposed implementation of a subscription service as described in its motion filed on August 14, 2023. I purchased a Miku Pro baby monitor directly from Miku for $399 based on advertisements and representations that the monitor provided certain key features at no extra cost. These features, including HD video streaming, health analytics, and storage of video recordings, were highlighted by Miku as setting its product apart from competitors. Miku now seeks to revoke many of these features and charge me an additional monthly fee to maintain the functionality I already paid for. This fundamentally changes the nature of the product I purchased and breaches the reasonable expectations created by Miku's own marketing claims. It provides Miku an unfair opportunity to have the benefits of its advertising while retroactively altering the terms. Additionally, features like the on-device display of room temperature and the playing of lullabies are inherent to the Miku Pro device. They do not require an external server connection. Removing access to them absent a paid subscription serves no justifiable purpose other than seeking additional revenue. For these reasons, I respectfully ask the Court to deny approval of Miku's proposed subscription service implementation so I and other customers may continue using the full features of the product we already bought. Sincerely, John Doe Miku Customer

Thread: "MIKU CAMERA - looking into a class action lawsuit"

Not a miku user, but also kinda bored so I looked it up. I think it might be related to them recently locking all their features behind a subscription??? So if you originally bought the camera based on it doing X, y, and z thing for a onetime fee, then you are sore out of luck. Or maybe their camera just got hacked, who knows. Whatever it is, it's not showing up with a cursory Google, so op will need to say more.

Thread: "Miku Camera - DO NOT BUY THIS SHIT"

I wish I could upvote this 10000 times. We got the Miku in 2022 and it worked great for about 18 months. But now that the company is bankrupt, the camera doesn’t connect at all. I basically have a $400 baby monitor and a $120 stand for it, that are totally useless. Super annoying.

Thread: "Miku just boned us, looking for baby monitor recommendations"

These guy are already looking into a class action against them. Maybe they can expand their case? https://www.ahdootwolfson.com/blog/firmware-update-disables-or-bricks-miku-pro-smart-baby-monitors-class-action-investigation/

Thread: "Any Miku baby monitor owners here?"

I just got an email that they were purchased out by another company and still going forward with the subscription! I have actively been emailing them for literally months about how my camera does not work and how I want a refund. On top of that they “accidentally” sent all my personal information to another customer and claimed they mixed up the tickets. I have never had such an awful experience with a device. What can we even do about this?!

Thread: "Is it worth it?"

I personally think it is. I’ve had mine for over a year and it has given me more peace of mind than headaches. It was really great when our daughter was born and I was able to check in on our son from the hospital. I also love the breathing band especially since both my babies now have liked to sleep with their faces smashed into the crib mattress. It’s also connected my son with his grandma cause she can access his camera for babysitting but also just to see him.

Thread: "Any Miku baby monitor owners here?"

Yeah, we never received the features “for free”. We paid for them when we bought a $400 monitor vs a $50 one that does exactly the same thing as what you’re proposing your “no subscription” model will do.

Thread: "Miku just boned us, looking for baby monitor recommendations"

Miku rebranded! Obviously, I don’t know this for a fact, but it’s an assumption

Thread: "MIKU CAMERA - looking into a class action lawsuit"

For those that do not understand what is going on: The MIKU monitor is amongst the most expensive baby monitors on the market at $400, this is because it monitors breathing visually without the need for attachments, provides sleep analytics, has video playback to see the infant's activity, sounds, and lullabies. The company went bankrupt and got bought out. The new company decided to make every single feature beyond live video and sound to be only accessible by a $10/month subscription. Now, when I say every feature, I mean that you cannot even turn on microphone to talk to the infant, it is solely video and sound. This essentially changed the value of a $400 monitor into a $10 monitor, I literally bought a nanny cam on Amazon for $20 that has a handful more free features. Source: Me, a currently pissed off Miku owner that wants to sue the shit out of the company. tl/dr: Miku Camera cost $400 as an upfront cost for a ton of features. Company went bankrupt and bought out, new company made every single feature only accessible with a $10/month subscription. Screwing over everyone that paid $400 for a monitor they could've gotten a comparible for $20.

Thread: "Miku baby monitor camera"

So Miku is turning my 400$ baby monitor into a 40$ wifi camera. Yeah, I hope they don't get their way.

Thread: "MIKU CAMERA - looking into a class action lawsuit"

I vaguely remember a post to this effect. It sounded like an expensive setup where parents are investing in the front end only to get the rug pulled out from under them. We’re all getting squeezed from every direction in this economy, I hope they end up having to grandfather them in for lifetime subscriptions or get a settlement (users choice).

Thread: "Miku just boned us, looking for baby monitor recommendations"

Absolutely criminal. Live breathing IS the Miku. Also love being able to see the monitor even if we’re out or at work. There’s a class action lawsuit out there - think about joining.

Thread: "First time dad, looking to get the first baby monitor. Any tips or warning I should know beforehand?"

Miku - just don’t. We got one, they went bankrupt and are now charging a sub for shit that was included. The camera doesn’t stay “up”, I guess? I’ve head to zip tie it to the stand to keep it angled properly. Just don’t do it. The headache isn’t worth it.

Thread: "Any Miku baby monitor owners here?"

Isn't that illegal? When we all bought these cameras they advertised with the following description: HSA/FSA approved, no hidden subscription fees, room temperature and humidity sensors, night vision, two-way audio, no wearables required, no batteries required, quick and easy installation. custom sleep sounds and lullabies. To put it all behind a paywall now seems like we should get a refund or we should do a class action.

Thread: "Miku Camera - DO NOT BUY THIS SHIT"

Yeah we loved ours. It really was a bummer when they we lost all the other functions.

Thread: "Any Miku baby monitor owners here?"

Funny how Miku has turned off all instagram commenting. I’m sure people were not leaving the best comments this morning. 😡

Thread: "Miku baby monitor unusable?"

I had similar issues. My fix was to make sure I was connected to my 5ghz network, and change the quality in the settings to the highest setting. The app is a little glitchy but after those changes I haven't had any problems.

Thread: "Any Miku baby monitor owners here?"

And now the company taking over is starting the subscription after all. Bull shit

Thread: "Any Miku baby monitor owners here?"

I'm a programmer, but not to the point of reverse engineering devices... I'm interested to see how possible that will be with this...

Thread: "MIKU CAMERA - looking into a class action lawsuit"

Yes this is it. The camera was $400+. I only purchased it for the breathing monitor. Now that is behind a paywall including watching playback of video. I didn't even use the sleep tracking but that's also behind a paywall. Its absolutely ridiculous they are getting away with this. Honestly the camera sucked from the start but I missed the return window at the time unfortunately. I used to be pick my baby up from the crib and put him back 20 minutes later and it would say there was no activity. I told the company and they said it only records certain events (that you can choose).

Thread: "Are Smart baby monitors helpful?"

I got the miku but returned it because the wifi connection wasn’t good in our house and also the breathing assessment was as good as made up (sometimes would pick up a respiratory rate with no baby in the crib). We’ve been very happy with our Motorola traditional monitors. Having a separate screen is nice too, not having to use your phone.

Thread: "Any Miku baby monitor owners here?"

I’m waiting for someone smarter than me to tell us what to do 😂 I’m a scientist not an attorney 😂😂😂

Thread: "Baby monitors seem like a scam with how atrociously poor quality they are"

Glad to see this! We are going to use a Miku.

Thread: "Any Miku baby monitor owners here?"

Hey I'm 100% with you and wondering the same thing. They are moving forward officially with the subscription starting October 2nd and I am LIVID. The free features it comes with are the same as any cheap baby monitor and NOT what I paid for! We should be grandfathered in, right!? This has to be illegal!? Someone help us out here! How do we start a class action? Or what are our realistic options here? I feel so cheated.

Thread: "MIKU CAMERA - looking into a class action lawsuit"

Everybody who has a miku knows exactly what it's about. And you hit it square on the head. It is about them advertising a 300 dollar camera with free feature that other companies had behind a pay wall. Now they put those features behind a pay wall. There should be consumer protections for grandfathering current customers in and creating the pay wall for new customers.

Thread: "Any Miku baby monitor owners here?"

I guess the question we should be asking is how do we jailbreak these things to keep them from updating when Miku pushes this update thru

Thread: "I’m getting overwhelmed choosing a non wifi baby monitor! Please help! Lol"

Second the hellobaby monitor. I love it and their customer service surprised me - I had a parent unit stop working and thought I for sure would have to purchase a new unit. I emailed them and they rushed me a new one.

Thread: "Which Baby Monitor??!!"

Miku pro and it’s amazing! The sleep tracking has been a lifesaver. Always knowing when he actually fell asleep and woke up is a huge quality of life upgrade

Thread: "What baby monitoring/ cam system do you all use? "

We will grudgingly pay for the paywalled services for about 6 months once our second gets here because it’s cheaper than buying a new video monitor, but we wouldn’t buy it new now. We’re just getting an audio monitor for the toddler and switching the camera over to the baby.   I will say they sent us a replacement when it died last month with very little hassle, but I’m pretty sure it died because they pushed out a bad firmware update so that’s break-even at best.  Edit to add: it currently acts as a camera without the subscription. Live breathing tracking, sleep timers, automatic video clips of certain things, and keeping track of the 30ish day history of all these things came with the monitor originally but are behind a paywall as of about a year ago (give or take).

Thread: "Miku just boned us, looking for baby monitor recommendations"

Doesn't even have two way talk 🤦🏻‍♀️ things they don't even need the server for are being stripped away. I'm not giving in. It's been super buggy the last week, too. Can barely get a connection and it just keeps dropping.

Thread: "MIKU CAMERA - looking into a class action lawsuit"

There should be consumer protection for this sort of thing. I would happily join a class action. Existing Miku owners should have been grandfathered in when this change occurred. You can’t sell something saying that the features are included with the initial purchase price then turn around and start charging for those features. It’s bait and switch. And I paid a lot for our miku, not just the device but I also got the stand which was more than it was worth.

Thread: "Any Miku baby monitor owners here?"

now that they’re not going bankrupt, it feels like a class action lawsuit is on the table or something. I chose this product in the first place over nanit or whatever precisely due to the lack of subscription, and they’re removing all of the (almost certainly local-only processing) features that made it worth the price.

Thread: "Miku Camera - DO NOT BUY THIS SHIT"

Ended up buying a Nanit for baby #3 instead of paying for Miku monthly. (We had a Miku from the first two kids.)

Thread: "Miku Camera - DO NOT BUY THIS SHIT"

Completely agree with all of this AND want to add that it just sucks for travel, with no Bluetooth connectivity backup and the inability to connect to anything but a perfect, private wifi signal. Having to use a different monitor every time we stay in a hotel or airbnb is incredibly annoying. I begrudgingly pay for the premium features now since my toddler had a respiratory infection a little while ago and my anxiety got the better of me, but I'm just so disappointed by how disappointing this product has turned out to be, which we truly loved at first!

Thread: "Any Miku baby monitor owners here?"

\+1 to all the frustration as another Miku customer for 2.5 years. I've emailed Miku support, the new company, and the bankruptcy lawyers. I encourage everyone to do the same! Customer Support support@mikucare.com, Info@innovativehealthmonitoring.com, MSBauer@duanemorris.com, DSMcGehrin@duanemorris.com Also submitted a claim to the NJ state attorney: https://ccformsubmission.ilag.gov/

Thread: "An honest review of the Miku baby monitor (hint: don't waste your money)"

After reading a bunch of reviews I specifically chose not to get a wifi monitor. Seems like they all glitch like crazy.

Thread: "Any Miku baby monitor owners here?"

I just got the same email. I’m livid. I got a second Miku monitor for my November baby as a gift and now that’s a waste too. You think if I demand a full refund for both monitors they’ll just laugh at me and tell me to f*** myself? I just don’t have the money for another monitor for both my babies and I’m so frustrated.

Thread: "Any Miku baby monitor owners here?"

I am going to be bringing a lawsuit, if anyone is interested in joining, please feel free to reach out. This is a bait and switch. You pay $400+ for the monitoring features only for them to put all of the features behind a subscription after you buy the monitor.

Thread: "Any Miku baby monitor owners here?"

If this is class action suit eligible I will definitely sign up. Spent $350 for a monitor with breathing. Not getting another cent from me, this can't possibly be legal...

Thread: "Any Miku baby monitor owners here?"

I feel they should’ve grandfathered in current owners and going forward consumers can make the decision to purchase knowing all the costs and offerings up front. How is what they’re doing not illegal?